Policies

the fine print

Please read before booking. Your online reservation constitutes acceptance of our terms. I'll be glad to answer any questions - call me as late as you like.

Reservations
Your reservation is confirmed only when payment in full is received.

If paying by credit card, your reservation is recorded only when payment has been completed. Call if there is an error in completing your online payment.

Pay by Check

If you wish to pay by check, call to complete your reservation. Having registered online will make it quicker for both of us, but of course it's not necessary. Your booking will be held for 4 mail-delivery days after we speak.

If payment has not been received, I'll try to reach you by phone and email for a 24-hour period. If I don't hear from you, I may notify you that I consider the booking abandoned, and release the room for another booking. So please keep in touch if you need to delay.

Cancellations and Refunds

14 days' notice is required for any refund. A $40 cancellation fee per room, per night will be deducted.

For cancellations within 14 days of your arrival date, any room night that can be rebooked will be refunded, minus a $40 rebooking fee per room. If another guest switches rooms to have yours, that does not make up the loss of room nights.

You are responsible for the charges for all the nights you reserve. No refunds are made for early departures.

For cancellations due to accidents or illness, I will offer you substitute, consecutive nights during the same calendar year, if I have open dates that suit you.

Refunds may be delayed for thirty days from date of deposit if payment was by check. Deliberate overpayment by credit card will not be refunded.

Innkeeper's Liability

You agree that our liability for double-booking will be limited to the prompt return of the full amount of any payment you have made. You can expect to hear from me within 12 hours (from the time you book) if there is any problem.

The property will be on the market during the season, with no change in operations. When sold, reservations more than 30 days out may have to be cancelled and refunded; in such a case, I'll make my best efforts to help you find other accommodation, if you wish. In no case will your reservation be cancelled with less than 30 days' notice. FWIW I will not be surprised to be here all next season as well.

If I cancel your reservation because of an emergency, and you choose to reschedule with me rather than accept other accommodations for your original date(s), I will add a free night to the rescheduled stay.

Online Privacy Policy

Cookies are used on this site to build a reservation - and last only for your current online session. Your contact information is stored in a database when you choose to register as a customer. That data is neither shared nor sold. If Heaven Scent is sold to someone who will continue to offer rooms, I will contact each registered customer for permission before sharing my database. Your payment information is not collected on this bed and breakfast site - only on the payment processor's site, which has its own policies. You can learn more about online privacy and your rights at NAI : Network Advertising Initiatve.

Hours: Arrival

Check-in begins at 4 pm. Please let me know your intended arrival time, and update me if it changes significantly.

Feel free to call for help finding the entrance if you have trouble, no matter the hour.

Have to travel through the evening? You'll miss the welcome appetizers : so let me know if you'd like a bowl of soup or a dessert upon arrival.

Note that if you incur travel delays, there is no hour too late to arrive. The local highway is dark, so if you are arriving late, I will go out to flag you in.

Hours: Check Out

Nominally 1 pm. Late checkout is often possible Sunday through Wednesday. If you would like to keep use of your room and bath to clean up before heading home, I'll try to work with your schedule.

Hours: Breakfast

Breakfast is on your schedule

I ask guests to agree on a time, but know schedules may not mesh. I will always serve breakfast in time for you to enjoy it. You may also choose breakfast to go.

Welcome Appetizers

Offered between 5 and 6 pm on the screened porch, or the air-conditioned living room, if you prefer. Accompanied by various iced teas. It helps to know if you'll be here!

Quick Points

Arrival: any time after 4 pm

Check Out: 1 pm

This is a smoke-free house.

No liquor license: BYOB

I have only 4 guestrooms in an area with a short tourist season. Please do not book unless you truly intend to stay here.

Accessibility

Handicapped accessibility remains limited due to the narrow doorways inside. The front entry has a ramp, no stairs, so ground floor rooms can be reached in a wheelchair. The Sunroom Suite has grab bars everywhere for guests who might be unsteady or need to pull themselves up. The bathroom doorways are too narrow for almonst any wheelchair, but someone can walk holding bars, there are enough in place. The Italian Room's bathroom has safety bars, but the space is too tight for all but the smallest walkers.

The stairs to Rose and Blue rooms are very steep.
Amenities

I supply terry bathrobes (come to breakfast in yours if you like!), hair dryers, shampoo & conditioner, shower gels, bar soaps, disposable razors, mouthwash, body moisturizer, even eyedrops and eyeglass cleaner. If you've forgotten toothpaste or toothbrush, I can supply it. If there are toiletries you've left behind, ask, chances are I can help you out. An iron and ironing board are available on request.

Refreshments

Coffee, tea, chilled bottled water, juices are always available. There is a Keurig machine in the entry hall. All sorts of tea can be brewed any time. No liquor license here, but you are very welcome to bring whatever alcohol you like; I'll provide glasses and ice - and a snack to munch on. I don't stock sodas, so if you'd like some on hand, let me know.

Breakfast

Breakfast will be one common menu for all, except for cases of special needs.

Please tell me of any food allergies! I'm glad to hear about your preferences, too. Do you enjoy homemade scones and treats, or do you avoid carbs, follow a low-glycemic-index or gluten-free diet? If I know what you enjoy, I'll plan accordingly.

Since I may travel a good distance to obtain organic food, it's good to tell me in advance if you don't eat certain fruits or veg: strawberries, melon, tropical fruits - ? And on the other hand, I am glad to know your favorites, in case I can find them.

Visitors

You are welcome to have friends or family come over to visit with you here. The living room, screened porch, hall seating, and north patio offer lots of possibilities for chatting together. Please be considerate of the other guests. The screened porch is next to the Italian Room; other areas are unlikely to affect anyone else.

Your own food

If you are bringing food, please bring a cooler. You can purchase ice at any gas station or marina as well as the local grocery. If you bring leftovers back from a restaurant, I can supply a small cooler and chill blocks. Kitchen refrigerator space is too limited to make available. There is a small fridge compartment below the water dispenser in the entry hall, that you can use as you please. The Blue Room has its own small fridge with a separate freezer compartment.

About Scents ...

The emphasis here is on freshness and natural scents. Laundry is run with white vinegar in the final rinse, and essential oils applied to wool balls are used in the dryer; no commerical fabric softener.

No bed bugs ...

Please place luggage on the supplied luggage racks and benches rather than the beds.

Outdoor Concerts; Beach Visits

I can offer folding chairs (just 2), beach towels, sheets or blankets, for you to take to the beach or to outdoor concerts such as those at the Deltaville Maritime Museum or in Urbanna. You can also borrow a cooler, plastic plates and stainless silverware: The Table at Wilton and J&W Seafood, both in Deltaville, have wonderful food for carry-out. J&W also has a nice selection of beer and wine. There is food for sale at Deltaville Museum / Holly Point Groovin' concerts.

Pet Policies

You are responsible for your pet(s) at all times. This means keeping your pets out of the kitchen, keeping them in your sight to avoid accidents, and taking your pet out as often as needed. Please don't rely upon indoor pet pads: my policy is to accept pets who are trained to go outdoors.

This is unfenced countryside with no leash law, so a pet can't be tied outside and left unattended.

Your pet should be current with vaccinations, and should have flea/tick protection - and no current flea infestation.

If your pet sleeps with you, please tell me in advance, and I will make the bed accordingly. Pet beds are available.

Pet Supplies and Care

I can supply bowls for food and water. Bring as much food and treats as you will need for your stay if you use premium brands, as local supplies are limited.

There are nearby pet-sitters and kennels. I can help with arrangements. If you know in advance that you'll need daytime pet care, I can try to arrange to stay home and take care of your pet(s) for a small fee.

Pet Fee

Pet fees: $25 per stay (not per night) for one or two dogs. Tax applies to all charges. If you need to bring more than two pets, it will probably be fine, but discuss it with me first: call 804 832-6200 preferably between 11 am and midnight.

Any pet fee will be refunded in full if you do not bring your pet, or if you cancel your reservation. However, once you check in with a pet, the fee is non-refundable, even if you end up boarding the pet(s) elsewhere for part of your stay.